Policies and Warranties
Limited
Lifetime Warranty covers all within the
computer itself
(excluding monitor and peripherals) plus the keyboard, mouse, speakers,
as long as the customer owns the computer. This only covers
the
parts
that originally came with the computer system and their replacements as
replaced under warranty by Gigastrand. The customer
is
responsible for all costs involved in replacing any part under warranty
as well as providing Gigastrand with all necessary
documentation including, but not limited to receipts, copies of the
manufacturers' warranty, and positive identification. This
warranty
does not cover shipping or labor costs associated with parts
diagnostics or replacement. This warranty does not cover
mutilation,
abuse or misuse, complete or total destruction of the computer or
related parts in any form, “acts of God” (such as
fire,
flood,
earthquake, tornado, hurricane and all other such forms of damage),
upgrades, hardware changes, hardware enhancements made by the
end-user, customer, or third parties, or any and all software related
issues. Gigastrand reserves the right to cancel this
warranty
at any time, without notice, for any reason.
Laptop Limited
Lifetime Warranty covers hard drive, memory, processor, and wireless card as long as the customer owns the computer. This only covers
the
parts
that originally came with the computer system and their replacements as
replaced under warranty by Gigastrand. The customer
is
responsible for all costs involved in replacing any part under warranty
as well as providing Gigastrand with all necessary
documentation including, but not limited to; receipts, copies of the
manufacturers' warranty, and positive identification. This
warranty
does not cover shipping or labor costs associated with parts
diagnostics or replacement. This warranty does not cover
mutilation,
abuse or misuse, complete or total destruction of the computer or
related parts in any form, “acts of God” (such as
fire,
flood,
earthquake, tornado, hurricane and all other such forms of damage),
upgrades, hardware changes, hardware enhancements made by the
end-user, customer, or third parties, or any and all software related
issues. Gigastrand reserves the right to cancel this
warranty
at any time, without notice, for any reason.
Upgrade Guarantee:
Guarantees that the computer system can be upgraded
to the latest technology available at the time of purchase for the life
of the computer.
Free Media Replacement:
If the media is damaged, lost or stolen, Gigastrand will
replace up to 1 copy of the media per year (plus shipping).
Additional copies are $5 each plus shipping. This applies to
Courtesy PCs (a.k.a. Webstations), and Optical Workstations only.
Gigahertz (GHz) ratings
reflect the relative performance of the
processor (according to manufacturer's specifications) and are not
intended as a true measurement of speed.
Returns:
Orders may be returned
within 30 days of purchase if in original condition and accompanied by
proof of purchase. Returns will be subject to a 15% restocking fee.
Refunds may take up to 14 business days to process. Buyer is responsible for return shipping.
Shipping:
Shipping cannot be refunded.
Items damaged in shipping:
Gigastrand takes great care to prevent items from being damaged in
shipping. However, in the unlikely event that you receive an
item
that was damaged in shipping, contact Gigastrand within 48 hours
of your order's arrival and we will repair or replace that item at our
option, free of charge.
Cross-shipment
availability:
For warranty part replacement, cross-shipping is available upon
request. Retail cost of the replaced part must be secured by
credit card.
Expedited Shipping
Availability: Expedited shipping for warranty
repair and replacements is available upon request.
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