Technical Support Terms of Service
All Gigabytes Computer Store In-house, On-Site, and IT On-Call Technical Support Services are subject to these terms of service.
1. Use of Software.
Software installed on the computer must be owned and furnished by the customer. Gigabytes Computer Store may require proof of ownership prior to working on the computer. Gigabytes Computer Store cannot be held responsible for copyright infringement issues or software license violations from customer furnished software.
2. Malicious Software and Illegal Material
Gigabytes Computer Store will remove any software on the computer of a malicious or illegal nature as deemed by Gigabytes Computer Store.
3. Representation
You authorize Gigabytes Computer Store to speak on your behalf for any and all warranty issues and to obtain replacement for any in-warranty parts or services.
4. Warranty
Gigabytes Computer Store offers you a 7-day labor-only warranty which activates from the time the computer leaves the store or the technician leaves customer’s premises. This warranty is void if
A. the computer completes support with recognized unresolved issues
B. the customer seeks third-party technical support on any issue after the warranty is activated.
C. the computer is infected or re-infected with a computer virus, malware, spyware.
D. The customer, end-user, or other party installs software listed on the Gigabytes Software Blacklist.
This limited 7-day labor-only warranty only covers the re-emergence of the issue or issues the computer was supported for.
5. No Liability for Consequential Damages.
In no event shall Gigabytes Computer Store or its suppliers be liable for any damages whatsoever (including, without limitation, incidental, direct, indirect special and consequential damages, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use or inability to use this Gigabytes Computer Store product or service, even if Gigabytes Computer Store has been advised of the possibility of such damages.
6. Terms of Litigation
Any lawsuits that arise from the use of this service must be filed in the state of South Dakota and proceedings must be held in the city of Sioux Falls. Prior to any lawsuit, all of the customer's accounts must be paid in full before any proceeding may take place.
7. Signature not Required
By permitting Gigabytes Computer Store to inspect or service your computer
-or-
as in the case of on-site technical support, allowing the technician into your home or place of business for the purpose of servicing your computer(s) you are effectively indicating your acceptance of this agreement as well as acknowledging your authorization for Gigabytes Computer Store to proceed with any required procedure to resolve the issue(s) on your computer(s).
8. Non-disclosure statement.
Gigabytes Computer Store, its employees and subsidiaries will not disclose, exploit for its/their own purposes, or otherwise distribute information or documentation of a confidential nature. This includes, but is not limited to: passwords, sensitive documents, IP addresses, system layouts, research and development projects, personnel information, access codes, company infrastructure, customer or client records, or internal information.
Should you have any questions concerning this Agreement, or if you desire to contact Gigabytes Computer Store for any reason, please contact us at:
Gigabytes Computer Store
3231 S Lake
Sioux Falls, SD 57105
